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Bill Miller Bar-B-Q's primary objective is to provide "Total Customer Satisfaction." Our recipe to success begins with these four (4) basic ingredients: Serving good, high quality products at affordable prices Delivering fast, friendly and quality service Efficiently operating clean, well kept stores Hiring friendly, highly motivated individuals Bill Miller employees are a highly motivated team of individuals who possess the following qualities: PUNCTUALITY - Arriving to work early every day (10-15 minutes early). DEPENDABILITY - Being at work regularly as scheduled. PROFESSIONALISM - Presenting a well groomed appearance which inspires confidence in customers (such as, clean and neat work shirt, neat and clean dark jeans, hat for males, hair net for females, name tags and safe comfortable shoes); females use good taste in selection of hairstyles, make-up, jewelry, nail polish; men's hair is no longer than collar length, mustaches and sideburns are kept well trimmed; men do not wear earrings to work; employees do not have visible tattoos and maintain good personal hygiene at all times. BEHAVIOR - Remaining calm, cheerful and courteous even when exposed to stressful working conditions; displaying a positive attitude at all times. INITIATIVE - Offering assistance to help co-workers complete their job assignments whenever possible. ADAPTABILITY - Ability to accept constructive criticism, recognize mistakes and most importantly learning from them so as not to repeat them. An employee's personal success is important to Bill Miller Bar-B-Q since it is only through their efforts that service can be provided. Every effort is made to assist an individual in adjusting to employment with Bill Miller Bar-B-Q and to finding satisfaction and productive achievement in their work. An employee's personal happiness will be closely related to their happiness in their work, so the first step in any successful relationship is to clearly understand the rules that regulate that connection. Because of the nature of the restaurant business, regular attendance by each employee is mandatory. Excessive absenteeism and tardiness places an undue burden and workload on other employees of the company. Bill Miller Bar-B-Q operates seven (7) days a week and in the best interest of providing quality products and prompt customer service, employees are expected to work any shift if the need arises, work past their scheduled time, or work in any area for which they are qualified. Hours of work are scheduled by the manager to meet the needs of the restaurant as required by customer flow. Personal telephone calls should be limited to calls of an urgent or emergency nature only. Family members/friends are asked to remain outside of the building while waiting on the employee to complete his/her job duties. We are proud of our employees and the progressive environment we have developed. If you consider yourself as the 4th ingredient to our recipe, we will provide the other three so that together we can achieve success. We encourage you to accept the challenges as a member of our "Total Customer Satisfaction" team. We look forward to talking to you. |
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